Returns

Returns & Refund Policy — Robs Books

At Robs Books, we want you to be completely satisfied with your purchase. If something isn't right, we'll do our best to make the returns process simple and fair.

Change-of-Mind

If you simply change your mind, you are responsible for the cost of returning the item unless we agree otherwise.

This does not apply to digital products; however, we are able at our discretion to return your purchase.

Damaged, Faulty or Incorrect Books

If your book arrives damaged, faulty, defective or is not the book you ordered, please contact us as soon as possible.

Where appropriate, we will offer the following:

Replacement
Full refund
Other suitable resolutions

This policy does not affect your statutory consumer rights.

Refunds

Refunds will be processed within the time limits required by UK consumer law.

Your bank or payment provider may require additional time before the refund appears in your account.

eBooks and Digital Downloads

Rules apply to digital products.

Where an eBook or other digital product is supplied for immediate download, you may be asked at checkout to expressly agree to receive the digital content immediately and acknowledge that your 14-day cancellation right will be lost once the download begins.

Once you begin downloading the digital content or access it after giving consent, we generally do not offer change-of-mind refunds.

If digital content is faulty, corrupted, inaccessible or not as described, please contact us so we can investigate and provide an appropriate remedy.