%Refund Policy

Refund Policy – robsbooks.net

At Rob’s Books, we want you to enjoy every purchase with confidence. Our refund policy is designed to be fair, simple, and transparent.

1. Physical Books

  • Damaged or Incorrect Items – If your book arrives damaged, defective, or not as described, please contact us within 14 days of receiving your order. We will arrange a replacement or offer a full refund.

  • Change of Mind – We accept returns for unused and undamaged books within 14 days of delivery. Return postage costs are the responsibility of the customer, unless the return is due to our error. Refunds will be issued once we receive the returned item in its original condition.

2. Digital Products (eBooks, PDFs, Downloads)

  • Due to the nature of digital content, all sales are final and non-refundable once the file has been delivered.

  • If you experience technical issues accessing your digital purchase, please contact us and we’ll help you resolve the problem or provide a replacement download link.

3. How to Request a Refund

Email us at robin2422@gmail.com with:

  • Your order number

  • Details of the issue

  • Photos (if the item is damaged or incorrect)

We will review your request and respond within 2 working days.

4. Processing Time

Approved refunds will be processed to your original payment method within 5–7 working days.

5. Contact Us

If you have any questions about our refund policy or need assistance, please get in touch:
📧 robin2422@gmail.com